Symptoms
The following error message is shown instead of your usual Magento page:
There has been an error processing your request
Exception printing is disabled by default for security reasons.
Error log record number: 3414350877169
Cause
Usually, it is caused by calling incompatible classes in themes, extensions or templates, database connectivity issues, corrupted cache or resource shortage (i.e. disk full OS error).
Troubleshooting
The Error log record number shown on the report is just a randomly generated filename, where the actual report data was saved to. Since Magento 1.4 version all error reports are dumped into files by default, rather than showing them right away in browser to every visitor (it is still possible to fallback to the previous behavior).
To check the generated report you need to login to your Store via FTP, SSH or Filemanager, navigate to ~/public_html/var/report directory and open the file named as the error log record number shown on the error page
The report will provide futher information. The first string in the report is the most important one.
If the error report gives no clue, to solve the issue please use the following steps:
- Clear cached Magento data
- Disable Magento Compiler (if enabled)
- One by one, disable recently installed modules by changing <active>true</active> to <active>false</active> in ~/public_html/app/etc/modules/<MODULE_NAME>.xml, where <MODULE_NAME> should be replaced with actual module name you installed recently. Flush Magento cache after each operation
- If you recently installed some theme, try to switch interface to previously used theme or a default theme at System > Configuration > Design. If you can't reach admin interface, you can rename/move out or chmod 0000 the theme directory under ~/public_html/app/design/frontend/<theme_package>/<theme_name>, where <theme_package>/<theme_name> are the path to your theme. Flush Magento cache after each operation. Magento will switch to default theme if it can not find a custom one.
- If you host your store with us: Contact Support Team, providing the error log record number and URL, throwing the error report
- If you host your store elsewhere: Contact your hosting support team for assistance, request details on possible errors or warnings logged in system log. If it still gives no clue, you can consider one of our plans to host your store, our support team should be able to import your store and fix all errors encountered.
